Solution Architect

Guide customers and internal resources on integrations with the Zaius platform

Serve as SME on Zaius platform and all technical capabilities.

Design, lead, and partner with 3rd parties as needed in order to define, manage, and document custom integration projects with the Zaius platform

Hands-on knowledge and the ability to guide aspects of custom integrations leveraging Node.js and core AWS services (S3, Lambda, API Gateway, EC2) with both internal and external stakeholders

Troubleshoot integrations to identify areas of improvement or squash bugs on the client’s end

Serve as a point of escalation (Tier 3) for Zaius Support for our platform-native integrations (with Shopify, Magento, etc.) to troubleshoot and triage issues

Address Tier-3 support issues when escalated by Support

Liaise with Engineering and Product teams to Relay product feedback and improvements to the platform from both the Customer Success team and our clients Coordinate responses to customer escalations Identify trends that could improve the Zaius experience for all customers

Relay product feedback and improvements to the platform from both the Customer Success team and our clients

Coordinate responses to customer escalations

Identify trends that could improve the Zaius experience for all customers

Recommend process improvements to CS Leadership, including: Standardizing customer communications regarding data transfer and onboarding Sharing knowledge on our templating language Empowering the team as much as possible to confidently assess technical questions

Standardizing customer communications regarding data transfer and onboarding

Sharing knowledge on our templating language

Empowering the team as much as possible to confidently assess technical questions

Assist Sales in giving prospects confidence in the flexibility of the Zaius platform