Software Support Specialist - Hybrid

• Timely and effective resolution of customer issues
• High levels of customer satisfaction and positive support experiences
• Accurate and thorough documentation of support interactions
• Proper use of escalation paths and issue tracking
• Strong collaboration with internal teams
• Consistent adherence to support processes and service standards

• Experience in customer support, SaaS support, or technical service roles
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to manage multiple requests in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to follow processes and escalate issues appropriately
• Customer-focused mindset with a proactive approach
• Proficiency with Microsoft Office tools (especially Excel and Outlook)

• 1+ years of experience supporting HRIS, payroll, benefits, or time tracking systems
• Experience with support platforms such as Zendesk, Salesforce, or similar tools
• High school diploma or equivalent required; college degree preferred

About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries.

Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity.

Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions.

With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more.

Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.