Software Engineering Tech Lead (SRE + AI)

The Collaboration Technology Group is redefining the future of teamwork, building services that connect people effortlessly across devices, locations and time zones.

Our team builds, runs and continuously improves the platform services behind Cisco’s collaboration products, operating at global scale across numerous datacentres. We’re a passionate, collaborative team focused on reliability, innovation and engineering excellence.

As a Technical Leader, you will drive the architectural vision and implementation of our next-generation AI-powered Production Intelligence platform. You will combine Site Reliability Engineering practices with modern agentic AI (reusable Skills, Model Context Protocol (MCP), and LLM tooling) to transform how engineering and leadership teams monitor, diagnose, and auto-remediate global SaaS infrastructure.

Technical Leadership & Architecture: Define the technical roadmap and architecture for AI-assisted observability, automated incident response, and self-healing cloud infrastructure.

Agentic Workflows & Tooling: Design and build production-grade AI agents, MCP tool integrations, and deterministic evaluation pipelines for automated operational decision support.

Telemetry & Insights: Architect ingestion and correlation pipelines across distributed logs, metrics, OpenTelemetry traces, change events, and runbooks to accelerate Mean Time to Detection (MTTD) and Resolution (MTTR).

Safe Production Automation: Develop proactive anomaly detection and Human-in-the-Loop (HITL) remediation workflows with rigorous safety, security, and quality guardrails.

Reliability & Scalability Engineering: Partner with application and infrastructure teams to define SLIs/SLOs, handle error budgets, and lead deep-dive post-incident reviews (PIRs).