Software Engineer - Video

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias..

This position is needed to add to our Voice Connectivity Trust team in the US to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers.

Minimum 2-3+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies

Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)

Understanding of CI/CD pipelines

Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure

Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)

Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)

Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability

Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents

Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples

Bachelor's degree in Computer Science or a related engineering field

Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems

Able to work well in a team setting and both highly motivated and motivating

Can demonstrate with metrics how you have used AI to increase productivity

Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies

Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems

Knowledge and experience working with SIP protocol

Knowledge and experience working with Stir/Shaken protocol

Location

This role will be Remote in the USA but is not eligible to be hired in CA, NY, WA, PA, CT. We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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