Software Engineer Lead

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply ,we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission We offer a vast array of benefits to help support the whole you, including:

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.

Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.

Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.

Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

The Software Engineer is responsible for one or more steps in the development life cycle including designing, coding, testing, implementing, maintaining and supporting software applications used by internal business partners and/or external customers. The Engineer works with business analysts, technical product managers, and other internal business partners to ensure that development tasks are delivered on time and within budget and may provide recommendations for the development of new or updated code.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Provides application software development services or technical support typically in a defined project.

Follows One Call SDLC Standards

Develops program logic for new applications or analyzes and modifies logic in existing applications.

Codes, tests, debugs, documents, implements and maintains software applications.

Maintains, tests and integrates application components.

Ensures that system improvements are successfully implemented.

Demonstrates an understanding of One Call systems and the workers compensation industry.

Participates in Planning and analysis phase of SD projects

Analyzes requirements and translates business requirements into product designs.

Writes technical specifications and other forms of documentation.

Suggests technical alternatives and improves/streamlines processes and systems.

Completes project assignments and special projects commensurate with job expectations.

Conducts planning, analysis and forecasting activities to plan projects and tasks.

May provide leadership and/or guidance to other technical professionals.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

Bachelor’s degree in Computer Science, Information Systems, or the equivalent combination of education, training, or work experience. Additional experience preferences by job level are outlined further below.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative, agile, and other modern approaches to software development)

Proficiency in business modeling and requirements definition

Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)

Willingly shares relevant technical and/or industry knowledge and expertise with other resources

Excellent problem-solving and time management skills

Resourceful and proactive in gathering information and sharing ideas

Strong attention to detail

Ability to operate in a fast-paced environment

Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.

Ability to work both independently and in a team environment.

Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. Occasional in-person team meetings may be required depending on the position.

This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.

The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.

The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.

The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.

Software Engineer Lead

Expert/lead technical role. Expert knowledge of the field. Develops large and/or highly complex solutions that require analysis and research. Works on multiple projects as a project leader or technical leader/consultant. Works on complex tasks, projects or issues that involve a high degree of risk, impacts business unit performance and makes use of the individuals’ high level of knowledge within one or more areas of specialty. Coaches and mentors more junior technical staff. Works with very little or no direct oversight on the most complex and critical projects. Complete latitude for independent judgment. Typically requires 7 or more years of demonstrated applications development experience with many projects as the application development system designer or technical lead on “very large” projects.