Software Engineer: Internal Automation

Role overview

What you will own

• Own internal systems end to end, turning ambiguous operational problems into production services.
• Build routing, approvals, notifications, reporting, provisioning, and workflow systems.
• Integrate CRM, product usage, billing, call recordings, support history, and enrichment data into a reliable internal data layer.
• Design unattended AI agents for research, enrichment, drafting, summarization, data entry, and systems hygiene.
• Build evaluations, guardrails, and monitoring so agents can safely operate against production systems.
• Automate customer provisioning, onboarding, and account setup as the enterprise customer base grows.
• Build secure and compliant integrations for internal and customer data.
• Measure hours returned, error rates, cycle time, and the ongoing impact of automation.

Required qualifications

• Bachelor's degree in Computer Science or a related field.
• At least 2 years of professional software engineering experience shipping and operating production backend systems end to end.
• Strong TypeScript experience for backend services and APIs.