Software Engineer, Customer Experience

You'll own the experience of the developers who rely on Ollama every day. You'll be the connective tissue between our users and the product: spotting patterns in where developers get stuck and turning them into fixes, better error messages, docs, and product improvements. You'll ship code to Ollama and its supporting systems, with the support queue as your lens on what matters most to users.

Build and automate Ollama's support systems

Own the support queue: triage, reproduce, and resolve issues from developers running Ollama across every platform and environment

Engage with Ollama's open-source community on GitHub and Discord — triaging issues, answering questions, and representing the team in public

Fix bugs in Ollama itself — you're an engineer, not an escalation layer

Design and build automation for our support systems: triage tooling, diagnostics, self-serve debugging, and internal dashboards

Identify patterns in user issues and communicate them clearly to product and engineering — be the voice of the customer inside Ollama

Work directly with users, from individual developers to large teams, to unblock them and make them successful

Improve docs, error messages, and diagnostics so the next user never hits the same problem