Software Engineer (AI)

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Software Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

3+ years of experience shipping full-stack features to production in a SaaS environment.

Strong proficiency in at least one backend language such as Go, Java, Python, or C++, and one modern frontend framework such as Vue, React, or Angular.

Experience designing APIs and building services on AWS or GCP against SQL databases.

Hands-on experience building with LLMs, including API integration, prompt and context design, or tool calling. Professional or substantial personal work is acceptable, with evidence that you have built something and learned where it breaks.

Experience with Agent frameworks (LangChain, LangGraph), LLM evaluation tooling

Ability to write unit, integration, and end-to-end tests based on risk, with comfort using safe rollout patterns such as feature flags and canary releases.

Demonstrated ability to take a well-scoped problem to production independently.

Active use of AI tools in your development workflow.

Strong written communication skills and a BS in Computer Science or equivalent experience.

Experience building or operating an MCP server or comparable agent tooling.

Experience shipping SDKs or instrumentation libraries that customers install into their own systems, including the versioning and overhead discipline that work requires.

Experience with analytics or observability products that turn a high volume of events into something a person can act on.

Vue or data visualization tools such as Highcharts or D3.

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation: The expected base salary range for this role to be performed in New York, NY is $148,000 - $178,000.

Benefits: United States benefits include highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.