Software Engineer, Agent

These are some examples of projects that engineers on our team have worked on recently:

Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn

Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations

Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog !

Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development

Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers

Experience building and scaling end-to-end production systems

Strong technical problem-solving skills, especially in fast-changing, ambiguous environments

A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship

Comfort working directly with customers to understand their needs and solve real-world problems

Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences

Experience building or deploying AI/LLM systems in production

Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed

Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering

Prior experience with React, TypeScript, and/or Go

Previous roles where you interfaced with customers or led technical projects with external stakeholders

Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.