Software Dev Senior Engineer – SRE & Cloud Reliability

Key Responsibilities

• Define, publish, and continuously refine Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs ) for all critical services, partnering with product and engineering leadership.
• Own the error budget framework: track consumption, enforce error budget policies, and drive reliability investments when budgets are at risk.
• Lead the design and implementation of comprehensive observability platforms — metrics, structured logging, and distributed tracing — to ensure full visibility into production systems.
• Drive toil reduction initiatives by identifying and automating repetitive, manual operational work, targeting measurable reduction in operational burden across teams.
• Design and execute chaos engineering programs to proactively uncover reliability weaknesses in our infrastructure and services before they impact customers.
• Lead blameless postmortem culture: facilitate incident retrospectives, extract systemic learnings, and track corrective action items to completion.
• Build and improve on-call incident response processes, runbooks, and escalation paths; manage and optimize on-call rotation health to prevent burnout.
• Help design, build, and support infrastructure and security technologies within the cloud that offer resiliency, observability, and optimized cost.
• Develop solutions for automated deployment of software and services on our production infrastructure hosted on AWS, applying reliability engineering principles throughout.
• Shape how mission-critical enterprise software solutions are developed and deployed using optimized CI/CD pipelines that embed reliability and quality gates.
• Develop management solutions for services across multiple cloud platforms and data centers, with a focus on fault tolerance and graceful degradation.
• Collaborate with developers to bring new features and services into production using production-readiness reviews and launch checklists.
• Champion reliability engineering best practices across the organization, embedding SRE principles into the software development lifecycle.
• Mentor team members on SRE philosophy, technical decision-making, code reviews, and cloud engineering best practices.