Software Deployment Engineer

Ensure that you fully understand the requirements of our delivery projects, support contracts and our customers (including SLAs and OLA’s). Maintaining a high level of customer satisfaction at all times.

Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens, thus allowing other team members and the client to be kept informed of progress at all times.

Ensure that you take full responsibility and ownership of any calls/tickets that you first pickup and follow these through from start to finish.

Fully understand our products, services, and processes and how they are delivered and supported.

Provide recommendations on how we can improve the delivery and support of these products (e.g., reducing product fault rates, how to make delivery as quick and effective as possible, drive down in life support costs).

Work with the development teams to improve the quality, deliverability, and supportability of our products.

Understand the business strategy, and how it impacts you, the team that you are in and the wider business.

Be an advocate for the strategy ensure that you are part of its implementation within the team.

Provide input into the business strategy around technology, delivery and support.

Ensure that, at all time, all of the key stakeholders are clear on

Using the appropriate communications channels

Understand and maintain our Information Security and GDPR policies and processes.

Understand and maintain our legal and contractual responsibilities for information security and GDPR.

Provide recommendations on improvements to the policies and processes and changes that need to be made in order to meet legal/contractual obligations.

Ensure that our customers’ information is secure at all times and that any breaches or potential for breaches, or areas for improvement are reported immediately.

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

Competitive salary and bonus schemes.

Two weeks additional pay per year (holiday bonus).

25 days holiday entitlement + bank holidays.

Attractive defined contribution pension scheme.

Employee stock purchase plan.

Life assurance.

Enhanced maternity and paternity pay.

Career development support and wide ranging learning opportunities.

Employee health and wellbeing support EAP, wellbeing guidance etc.

Carbon neutral initiatives/goals.

Corporate social responsibility initiatives including support for volunteering days.

Well known companies discount scheme.

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EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.