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Software and Hardware Technician - Dubai
Omega Software
Dubai, UAE
Full Time
Entry
1 weeks ago
Technical SupportTroubleshootingSoftware InstallationConfigurationCustomer ServiceProblem Solving
Free
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Technical SupportTroubleshootingSoftware Installation
About the Role
Omega Software is seeking a skilled Software and Hardware Technician to join their technical support team in Dubai. The role involves providing technical assistance to retail and restaurant clients, troubleshooting software issues, and assisting with installation and configuration.
Key Skills for This Role
Technical SupportTroubleshootingSoftware InstallationConfigurationCustomer ServiceProblem Solving
Responsibilities
- Provide prompt and effective technical support to retail and restaurant clients via phone, email, or chat
- Diagnose and troubleshoot software related issues and provide solutions
- Assist with software installation, configuration, and updates
- Collaborate with development and product teams to escalate and resolve complex issues
- Create and maintain detailed records of client interactions and resolutions
- Offer guidance and training to clients on software features and functionality
- Act as liaison between clients and internal teams to ensure client needs are met
Requirements
- Strong technical aptitude and understanding of software systems
- Previous experience in technical support or similar role
- Excellent problem solving and communication skills
- Customer focused with passion for delivering exceptional service
- Ability to work independently and as part of a team
- Strong time management and organizational skills
- Flexibility to work occasional evenings or weekends
- Knowledge of retail and restaurant operations is a plus
- IT certifications or relevant training is a plus
Full Job Posting
Overview
- We are seeking a skilled and dedicated Software Technician to join our technical support team. In this role, you will be responsible for providing exceptional technical assistance to our retail and restaurant clients, ensuring they can maximize the potential of our software solutions.
Key Responsibilities
- Provide prompt and effective technical support to retail and restaurant clients via phone, email, or chat.
- Diagnose and troubleshoot software related issues and provide solutions.
- Assist with software installation, configuration, and updates.
- Collaborate with the development and product teams to escalate and resolve complex issues.
- Create and maintain detailed records of client interactions and resolutions.
- Offer guidance and training to clients on software features and functionality.
- Act as a liaison between clients and our internal teams to ensure client needs are met.
Qualifications
- Strong technical aptitude and understanding of software systems.
- Previous experience in technical support or a similar role.
- Knowledge of retail and restaurant operations is a plus.
- Excellent problem solving and communication skills.
- Customer focused with a passion for delivering exceptional service.
- Ability to work independently and as part of a team.
- Strong time management and organizational skills.
- Flexibility to work occasional evenings or weekends based on client needs.
- IT certifications or relevant training is a plus.
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