Software Analyst - Associate / Outage Management Services

A Software Analyst plays a crucial role in the development and enhancement of software systems, ensuring they meet the needs of end-users and business objectives.

This position requires a combination of technical expertise, analytical skills, and effective communication to bridge the gap between software developers and end-users.

• Assist in gathering and documenting user requirements through collaboration with stakeholders, ensuring a clear understanding of software needs.
• Participate in the analysis of software requirements and contribute to the creation of detailed documentation, including functional specifications and system design documents.
• Assist in analyzing and interpreting data to support software design decisions and improve system performance.
• Provide support to end-users, helping to troubleshoot and resolve software-related issues in a timely and efficient manner.
• Assist in maintaining comprehensive documentation for software systems, keeping it up-to-date with changes and improvements.
• Collaborate with team members to effectively communicate technical information and project updates.
• Support project managers in various tasks, including project planning, monitoring progress, and ensuring deadlines are met.
• Contribute ideas for process improvements, striving to enhance the efficiency and effectiveness of the software development lifecycle.
• Demonstrate adaptability and a willingness to take on new challenges, contributing to a dynamic and collaborative team environment.
• Assist in coding and scripting tasks under the guidance of senior team members, contributing to the development process.
• Provide application support and consulting to internal and external clients on the proper use of PCI products.
• Improve the quality and enhance the features of PCI software products by working with application development team.
• Perform testing, documentation, and quality assurance for new product features.