Social Support Associate, Customer Care Operations

Responsibilities:

• Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary
• Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative
• Proactively solve issues and foster trust with our beloved customers
• Create a personalized, positive and effortless experience for the Lyft community
• Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support
• Be a community advocate for Lyft
• Willingness to work a wide range of hours and weekends

Experience:

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service