Social Services Assistant - Indio

About the Department

Position Duties

• Conduct visits to housing sites and vendor locations to verify member placements, assess housing stability, and gather updates on member progress and bed utilization. Review member information and documentation to support the development and implementation of basic housing support plans, in coordination with PSC, BHS III, and Housing Navigation staff. Assist members in completing required program forms, housing-related documentation, and authorizations; help members access needed services by providing referrals and guidance. Provide members with basic education on program expectations, next steps, and available community resources to support housing stability and engagement in services. Support members in developing skills that promote successful housing retention, such as understanding house rules, navigating services, and maintaining communication with providers. Serve as a liaison between members, housing vendors, internal teams, and community partners by clarifying instructions, sharing updates, and facilitating access to services. Assist members with transportation to housing sites, appointments, or program-related activities, following all safety requirements and ensuring timely access to services. Document member interactions, housing updates, and service coordination activities in EPIC, HMIS, and internal tracking tools; maintain accurate and up-to-date electronic records. Support transitions between housing placements by coordinating with vendors, confirming bed availability, and ensuring required documentation is completed. Prepare basic reports, correspondence, and updates related to member status, housing progress, and program activities under the guidance of supervisory staff.
• Conduct visits to housing sites and vendor locations to verify member placements, assess housing stability, and gather updates on member progress and bed utilization.
• Review member information and documentation to support the development and implementation of basic housing support plans, in coordination with PSC, BHS III, and Housing Navigation staff.
• Assist members in completing required program forms, housing-related documentation, and authorizations; help members access needed services by providing referrals and guidance.
• Provide members with basic education on program expectations, next steps, and available community resources to support housing stability and engagement in services.
• Support members in developing skills that promote successful housing retention, such as understanding house rules, navigating services, and maintaining communication with providers.
• Serve as a liaison between members, housing vendors, internal teams, and community partners by clarifying instructions, sharing updates, and facilitating access to services.
• Assist members with transportation to housing sites, appointments, or program-related activities, following all safety requirements and ensuring timely access to services.
• Document member interactions, housing updates, and service coordination activities in EPIC, HMIS, and internal tracking tools; maintain accurate and up-to-date electronic records.
• Support transitions between housing placements by coordinating with vendors, confirming bed availability, and ensuring required documentation is completed.
• Prepare basic reports, correspondence, and updates related to member status, housing progress, and program activities under the guidance of supervisory staff.

Minimum Qualifications

• OPTION I Experience: Six months as a Community Services Assistant in any Riverside County department. OPTION II Experience: One year experience performing client directed services in either a social service, healthcare, mental health, or non-county (public or private) agency and/or organization. OPTION III Education: Completion of 15 semester or 24 quarter units from an accredited college or university preferably with course work in psychology, sociology, social welfare, social/human services, other behavioral sciences, or a related field to the assignment. ALL OPTIONS Licenses : Valid CA Driver's License is required. Knowledge of: Basic public social service programs at the state and local level; basic principles of public assistance policies, laws, rules, and regulations governing public social services agencies; current issues, in the field of social services; behavioral patterns of the disadvantaged; cultural and ethnic attitudes towards community and social services; basic principles of interviewing and problem-solving methods. Ability to: Work effectively with a wide variety of agencies, organizations, and individuals; interview, evaluate clients and recognize the relevant and significant factors pertaining to their needs; implement basic social service plans and monitor client's progress toward established goals; understand and evaluate basic psychological, cultural, and social factors affecting behavioral patterns; explain department procedures;, interpret agency programs and policies to clients, agencies, and organizations; read and interpret information obtained from computers, microfilms, and written documents; obtain information in a non-intrusive but persuasive manner; interact effectively with people from diverse cultures and socio-economic backgrounds.

OPTION I

Other Qualifications

• For questions regarding this recruitment Contact t he recruiter, Nicole Prado: nprado@rivco.org , (951) 955-2552 with any questions regarding this recruitment. Please allow 1-2 business days for a response to general inquiries.

Benefits

• BENEFIT PROGRAM: SEI MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans. Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here . MISCELLANEOUS RETIREMENT : County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS). Tier I (Classic Member – Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent. Tier II (Classic Member – Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent. Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024. A new member is defined as any of the following: A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months. CalPERS refers to all members that do not fit within the definition of a new member as "classic members". Contribution rates are subject to change based on the County of Riverside annual actuarial valuation. Note: This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981, Option 2. If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary. DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options. VACATION ACCRUAL (Bi-Weekly Accrual): 0 < 3 year = 80 Hours (10 Days) 4 < 9 years = 120 Hours (15 Days) 10 or more years = 160 Hours (20 Days) Maximum Vacation leave accumulation is 480 hours. SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual. HOLIDAYS: Normally 12 paid holidays per year. BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance). BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase. DISABILITY: Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for individuals who are unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave Benefits. The wage replacement rate is determined by current law, offering 60-70% of the wages earned during the SDI eligibility period. Additionally, employees receive employer-paid Long-Term Disability Benefits, which cover 66.67% of pre-disability earnings, up to a maximum of $10,000 per month. There is a 365-day waiting period before these benefits become active. Employees may coordinate these benefits with other available leave balances to receive up to 100% of their regular pay. POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding. OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

BENEFIT PROGRAM

• SEI
• MISCELLANEOUS RETIREMENT : County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
• Tier I (Classic Member – Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member – Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
• A new member is defined as any of the following:
• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
• A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
• CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
• Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note

Supplemental Questions