Social Media & Front Desk Coordinator
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Key skills for this role
Role Overview
Coordinator role split approximately equally between social media content and front desk administration.
The position supports two wellness clinic locations in Scarborough and North York.
The role is described as part-time to full-time, with 30 to 35 hours per week, at $20 per hour.
Key Skills for This Role
Full Job Posting
Role Overview
Coordinator role split approximately equally between social media content and front desk administration.
The position supports two wellness clinic locations in Scarborough and North York.
The role is described as part-time to full-time, with 30 to 35 hours per week, at $20 per hour.
Social Media and Content
- Plan, shoot, and edit short-form vertical video for Reels, TikToks, and Shorts.
- Build relationships with practitioners and direct them during content recording.
- Manage Instagram, TikTok, and Facebook calendars, captions, hashtags, and posting schedules.
- Create testimonials with consent, practitioner introductions, treatment explainers, promotions, and behind-the-scenes content.
- Engage with comments and direct messages and maintain auto-DM keyword flows.
- Organize footage and finished clips in Google Drive.
- Track social reach, saves, shares, follower growth, messages, and bookings and report weekly.
- Support promotions, giveaways, awareness months, gift cards, and review campaigns.
Front Desk and Administration
- Welcome patients at check-in and check-out and manage appointments in Jane App.
- Answer calls, emails, and messages about services, availability, pricing, and insurance.
- Rebook patients, follow up on missed rebooking opportunities, and manage waitlists and schedule gaps.
- Process payments, collect intake forms, maintain patient files, and protect PHIPA-confidential information.
- Coordinate room changes, practitioner schedules, supply needs, and schedule adjustments.
- Keep reception and treatment areas tidy, stocked, and presentable and open or close the clinic.
Required Qualifications
- Hands-on experience shooting and editing short-form vertical video on a phone.
- Comfort with CapCut or a similar editor and knowledge of hooks, pacing, captions, and trending audio.
- Proof of growing a social media account.
- At least one year of customer-facing experience.
- Excellent spoken and written English and a professional phone manner.
- Ability to work in person at both clinic locations, including weekday evenings and Saturdays as needed.
- Legally eligible to work in Canada.
Preferred Qualifications
- Clinic or health-care reception experience is a strong plus.
- Jane App, clinic booking, direct insurance billing, Canva, scheduling, ManyChat, or Meta Business Suite experience is a plus.
- Photography, graphic design, or a media, marketing, or communications diploma is a plus.
Pay and Benefits
- Pay is $20 per hour for an expected 30 to 35 hours per week.
- Benefits include company events, extended health care, on-site parking, and paid time off.
- A 90-day review and potential progression to Content and Marketing Coordinator are offered.
Schedule
- The schedule is set two weeks in advance across both clinics.
- The schedule includes day shifts, one or two evenings, and some Saturdays.
Work Location
- Work is in person at the Scarborough and North York clinic locations.
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