Social Media Customer Experience Specialist

We are looking for a Social Media Customer Experience Specialist to manage and enhance customer interactions across our social media platforms.

In this role, you will respond to customer inquiries, resolve issues, and ensure a positive brand experience while maintaining our voice and values online.

· Monitor and respond to customer messages, comments, and mentions across social media platforms (e.g., Facebook, Instagram, X/Twitter, TikTok, LinkedIn)

· Provide timely, accurate, and professional customer support in line with company standards

· Escalate complex issues to appropriate internal teams (e.g., support, logistics, technical)

· Track and document customer interactions and feedback

· Identify trends in customer concerns and recommend improvements

· Collaborate with marketing and content teams to ensure consistent messaging

· Maintain brand tone and voice in all interactions

· Proactively engage with customers to build relationships and brand loyalty

· Assist in managing online reputation and handling negative feedback professionally

· Bachelor’s degree in Marketing, Communications, Business, or related field (preferred)

· 1–3 years of experience in customer service, social media management, or a related role

· Strong written communication skills with attention to tone and detail

· Familiarity with major social media platforms and tools

· Ability to multitask and manage high volumes of interactions

· Problem-solving mindset with a customer-first attitude

· Experience with CRM or social media management tools is a plus

· Customer service excellence

· Social media communication

· Conflict resolution

· Time management

· Adaptability and responsiveness

· Attention to detail

· Experience in e-commerce or digital-first businesses

· Knowledge of social listening and analytics tools

· Multilingual abilities (a plus depending on region)

Pleaae send your updated CV at : info@emirianpro.com

And mention availability to join dates:

Years of Experience: