SOC Support Specialist- Eastern Time Zone

Foundational understanding of cybersecurity concepts, with interest in endpoint security, identity compromise, phishing, incident response, and security monitoring.

Strong written and verbal communication skills, including the ability to explain technical information to partners with different levels of security experience.

The ability to remain calm, empathetic, organized, and solution-focused when supporting a partner through an active incident or a high-friction situation.

Sound judgment about urgency, priorities, ownership, and when to ask for help or escalate.

The ability to follow a documented process while still asking questions, challenging assumptions, and investigating when a ticket does not look right.

Comfort managing competing priorities in a dynamic queue and maintaining reliable participation in scheduled live coverage.

A collaborative approach to working in public internal channels and with teammates across regions and functions.

Self-awareness, resourcefulness, and the ability to work independently in a remote environment while actively seeking guidance when needed.

A learning mindset and willingness to build proficiency in Huntress products, Zendesk workflows, incident reports, escalation procedures, and partner communication.

Availability for occasional scheduled weekend or on-call/call-in coverage, subject to the team’s operating model and applicable policy.

MSP, help desk, technical support, or customer support experience serving multiple customers.

Microsoft 365 or Entra experience, especially identity, mailbox behavior, inbox rules, and phishing scenarios.

Basic SIEM and log-analysis experience, including event codes, search queries, and correlation across data sources.

Basic networking knowledge related to VPNs, IP addresses, host connectivity, and geographic or usage anomalies.

Experience communicating during an incident, coordinating multiple stakeholders, or documenting technical investigations.

What We Offer:

100% remote work environment - since our founding in 2015

Generous paid time off policy, including vacation, sick time, and paid holidays

12 weeks of paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans

401(k) with a 5% contribution regardless of employee contribution

Life and Disability insurance plans

Stock options for all full-time employees

One-time $500 reimbursement for building/upgrading home office

Annual allowance for education and professional development assistance

$75 USD/month digital reimbursement

Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit small businesses.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

#BI-REMOTE