SMS Architect Program Manager

The SMS Architect Program Manager builds, implements, and maintains the Safety Management System across mobility operations supporting a large driver workforce.

Reporting to the Director of Mobility Safety, this role designs the SMS framework, leads safety risk and change management processes, and establishes standardized hazard identification, risk assessment, safety assurance, and continuous improvement practices.

The position partners across Operations, Incident Management, EHS, HR, Training, and Legal to embed a proactive, data-driven safety culture aligned with FAA SMS, ICAO Annex 19, ISO 45001, and applicable partner requirements.

A Day in the Life:

No two days are the same.

You may begin by reviewing hazard reports and emerging trends, then facilitate a risk assessment, evaluate the effectiveness of an existing control, or coordinate a change management review.

Throughout the day, you will partner with cross-functional leaders, track mitigation and corrective actions, refine safety metrics and dashboards, support SMS technology implementation, and translate complex safety requirements into practical processes and training.

Your analytical approach, sound judgment, and ability to influence stakeholders will help strengthen accountability and advance a proactive safety culture.

• Design, implement, and maintain an SMS framework aligned with FAA SMS, ICAO Annex 19, ISO 45001, applicable partner requirements, and industry best practices
• Configure and administer the hazard reporting system; analyze submissions, identify trends, track actions, and close the loop with reporters
• Lead safety risk management activities, including risk assessments, change management reviews, mitigation prioritization, residual risk evaluation, and risk acceptance
• Perform safety assurance assessments to evaluate SMS effectiveness, validate controls, identify gaps, and drive corrective actions to closure
• Define leading and lagging safety indicators, develop dashboards, report results to leadership, and assess safety-culture maturity
• Create and deliver practical SMS training for employees and leaders on hazard reporting, risk assessment, risk acceptance, and SMS responsibilities
• Partner with Operations, Incident Management, EHS, HR, Training, and Legal to integrate SMS requirements into business processes and operational decisions