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Smart Home Consultant

ADT

Brisbane, USA

Full-time

Entry

Onsite

USD 19.55-19.55 hourly / hour

Discovered 1 weeks ago

IoT

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What you should know about our team

Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.

What you will do

As a Smart Home Consultant, you’ll guide residential customers in designing a home setup that helps protect what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs. You will:
· Deliver in-home consultations and assessments
· Recommend smart home and security solutions based on customer goals
· Install and activate security hardware, cameras, IoT devices, and smart home products
· Integrate new products with the customer’s existing setup
· Troubleshoot and resolve technical questions
· Complete customer onboarding and product education
· Build long-term customer confidence through proactive support
· Identify upsell opportunities that strengthen home protection

What you need to be successful

High school diploma or equivalent.

Valid driver’s license and clean driving record required; additional licensing may be needed based on location.

Strong customer-focused communication skills.

Technical aptitude with smart device ecosystems and connected technologies.

Ability to understand how multiple products interact within a home network.

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