gem
Site Reliability Engineer (SRE)
Retool
San Francisco, USA
Full-time
Senior Level
Hybrid
USD 163710-306000 yearly
Discovered 1 weeks ago
Free
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- Own reliability across Retool Cloud, managed single tenant, BYOC, and self-hosted deployment paths, including provisioning, upgrades, migrations, configuration changes, and production escalations.
- Build the automation that turns today's manual infrastructure work into repeatable systems: Terraform runs, customer environment updates, upgrade workflows, secret rotations, and migration steps.
- Improve observability for Retool Cloud, self-hosted customers, and internal operators. We care less about exposing every metric and more about turning health signals into clear status, likely causes, and recommended actions.
- Design safer deployment, upgrade, and rollback paths so Cloud and managed customers can stay current
- Help move customers from legacy or less-supported deployment models toward supported paths such as Retool's official deployment paths (Blueprints, Kubernetes, and Helm), with migration flows that are repeatable enough for customers, Support, and TAMs to trust.
- Partner with product engineers on infrastructure requirements for new Retool products, especially when they introduce new dependencies
- Lead through ambiguity, make careful risk calls, and communicate clearly while things are moving quickly.
- Write the docs, runbooks, design notes, and migration guides that make complex systems understandable to other engineers and to customers.
- Deep experience operating production infrastructure in AWS.
- Experience improving reliability for customer-facing SaaS systems.
- Strong Kubernetes fundamentals.
- Real Terraform or infrastructure-as-code experience.
- Good operational judgment around databases, especially Postgres.
- Experience building or operating observability systems.
- Programming ability in a language such as Go, Python, TypeScript, Java, or Ruby.
- A bias toward automation. If you find yourself doing the same operational task twice, you should start thinking about the interface, workflow, or tool that eliminates the third time.
- Clear written communication.
- Comfort working directly with customer-facing teams and, when useful, customers themselves.
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