Site Reliability Engineer Shift Manager

The Global Command Center (GCC) Site Reliability Engineer (I) is responsible for ensuring the availability, reliability, performance, and operational stability of business-critical applications, infrastructure, and customer-facing services. This role serves as a key member of the Global Command Center, providing proactive monitoring, incident response, problem management, automation, and operational excellence across enterprise environments.

The GCC works closely with application teams, infrastructure teams, cloud engineering, network operations, vendors, and business stakeholders to prevent outages, reduce operational risk, and drive continuous service improvement. The role participates in major incident management, root cause analysis, operational readiness reviews, and reliability engineering initiatives.

Monitor enterprise applications, infrastructure, cloud platforms, and customer-facing services.

Ensure platform availability, performance, and service health within established SLAs and SLOs.

Identify service degradation trends and proactively address reliability risks.

Drive operational improvements to reduce incidents and improve system resiliency.

Establish and track reliability metrics, KPIs, and service health indicators.

Develop preventative measures to reduce future service disruptions.

Configure and maintain monitoring platforms including: AppDynamics Dynatrace Datadog Splunk Azure Monitor Google Cloud Operations ServiceNow Event Management

AppDynamics

Dynatrace

Datadog

Splunk

Azure Monitor

Google Cloud Operations

ServiceNow Event Management

Develop dashboards, alerts, and health monitoring solutions.

Reduce alert fatigue through alert tuning and optimization.

Automate operational processes and repetitive tasks.

Develop scripts and tooling using: PowerShell Python Bash APIs

PowerShell

Python

Bash

APIs

Improve operational efficiency through self-healing and automated remediation capabilities.

Support infrastructure-as-code and reliability engineering initiatives.

Participate in Operational Readiness Reviews (ORR).

Validate monitoring, alerting, runbooks, and support procedures prior to production go-live.

Ensure escalation paths and support models are documented and operational.

Review application deployments for supportability and operational risks.

Support hybrid environments across: Azure Google Cloud Platform (GCP) AWS VMware

Azure

Google Cloud Platform (GCP)

AWS

VMware

Analyze application, network, database, and infrastructure performance issues.

Work with engineering teams to optimize platform stability and scalability.

Produce incident reports, service health updates, operational reviews, and executive summaries.

Maintain operational documentation, runbooks, and knowledge articles.

Track service performance metrics and reliability improvements.

Support audit and compliance initiatives as required.

Windows Server

Linux/Unix

Microsoft Azure

Amazon Web Services (AWS)

New Relic

Critical Incident Leadership

Technical Troubleshooting

Problem Solving

Customer Focus

Operational Excellence

Communication Skills

Executive Presence

Collaboration

Continuous Improvement

Decision Making Under Pressure

The GCC Site Reliability Engineer will be measured on:

Service availability and uptime

Incident response times

Mean Time to Detect (MTTD)

Mean Time to Restore (MTTR)

Reduction in recurring incidents

Monitoring effectiveness

Automation adoption

Operational readiness compliance

Customer impact reduction

Service reliability improvements

24x7 operational support organization.

Participation in on-call and major incident rotations.

Collaboration with global teams across multiple regions.

Hybrid cloud and enterprise production environments.

Fast-paced, mission-critical operational setting.

Offers of employment are conditional upon passage of screening criteria applicable to the job

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

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