oracle
Site Reliability Engineer III - Performance Engineer- Service now
JPMorgan Chase
San Francisco, USA
Full-time
Senior · 3+ years experience
Onsite
USD 137750-185000 yearly / year
Discovered 2 weeks ago
ServiceNowPythonJavaSpring Boot.NETJavaScript
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Required qualifications, capabilities, and skills
- Formal training or certification on site reliability engineering concepts and 3+ years applied experience
- Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
- Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
- Strong enterprise platform support experience and practical SRE/observability fundamentals relevant to ServiceNow
- 10+ years in technical support, software development, performance load testing, or professional services
- Expert-level understanding of web application stack components
- Scripting: one or more of JavaScript, Python, Perl, Unix shell, Windows PowerShell
- Experience working with/debugging object-oriented code like Java
- Strong RDBMS experience (Oracle/MySQL/SQL Server/PostgreSQL) and performance tuning; JVM performance tuning (memory/GC) and troubleshooting in complex systems
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
Preferred qualifications, capabilities, and skills
- ServiceNow CSA (or higher)
- Prior ServiceNow architecture exposure (training can be provided)
- Cloud/SaaS experience
- Memory management and dump analysis (Java heap dump analysis preferred)
- ITSM/ITIL/CMDB fundamentals
- Linux/Unix or Windows Server administration
- Browser/network troubleshooting tools (e.g., Firebug, Chrome DevTools, Fiddler)
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