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Site Reliability Engineer
SymphonyAI
Bengaluru, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
SaaS operationsAzureAWSPostgreSQL administration and optimizationOracle administration and optimizationKubernetes
Free
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SaaS operationsAzureAWS
Role Overview
Site Reliability Engineer supporting the reliability, performance, and availability of SymphonyAI Financial Services SaaS solutions.
The role works with engineering and customer success teams to provide support, manage incidents, and drive continuous service improvements.
Key Skills for This Role
SaaS operationsAzureAWSPostgreSQL administration and optimizationOracle administration and optimizationKubernetes
Full Job Posting
Role overview
Site Reliability Engineer supporting the reliability, performance, and availability of SymphonyAI Financial Services SaaS solutions.
The role works with engineering and customer success teams to provide support, manage incidents, and drive continuous service improvements.
Key responsibilities
- Monitor and maintain SaaS environments for high availability and optimal performance.
- Investigate and resolve incidents, problems, and service requests within agreed SLAs.
- Participate in root cause analysis and post-incident reviews for major outages.
- Implement and manage cloud environment changes using ITIL best practices.
- Use DataDog, PagerDuty, and other observability tools to respond proactively to service degradations.
Requirements
- Hands-on experience with Azure and/or AWS cloud platforms; Azure is preferred.
- Hands-on experience in PostgreSQL and Oracle administration and optimization.
- Experience with Kubernetes and Azure Kubernetes Service (AKS).
- Proficiency with observability and incident response tools such as DataDog and PagerDuty.
- Familiarity with ITIL Incident, Problem, Change, and Service Request Management processes.
- Experience in Managed Services or SaaS Support environments.
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