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The Site Reliability Engineer (SRE) is responsible for the reliability, performance, and scalability of Precisely's infrastructure platforms across CEDAR (CCX) — an on-premises, private cloud managed services environment; RapidCX (RCX) — an AWS cloud environment for SaaS-delivered customer communications management; and Hosted Managed Services (HMS) — an AWS cloud environment supporting managed client deployments.
This role bridges software engineering and systems operations, building automation, observability tooling, and reliability standards to ensure platform availability and operational excellence. SREs are enabling partners: they set reliability standards, define what 'reliable' looks like for each service, validate production readiness, and coach engineering teams on operational best practices. Engineering teams own the reliability outcomes of the services they build; the SRE ensures they have the standards, tooling, and guidance to meet them.
The Site Reliability Engineer (SRE) is responsible for the reliability, performance, and scalability of Precisely's infrastructure platforms across CEDAR (CCX) — an on-premises, private cloud managed services environment; RapidCX (RCX) — an AWS cloud environment for SaaS-delivered customer communications management; and Hosted Managed Services (HMS) — an AWS cloud environment supporting managed client deployments.
This role bridges software engineering and systems operations, building automation, observability tooling, and reliability standards to ensure platform availability and operational excellence. SREs are enabling partners: they set reliability standards, define what 'reliable' looks like for each service, validate production readiness, and coach engineering teams on operational best practices. Engineering teams own the reliability outcomes of the services they build; the SRE ensures they have the standards, tooling, and guidance to meet them.
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London, GBR
, USA
, USA
, USA
, USA
, USA
London, GBR
, IND
, USA
Educational requirements (equivalent work experience will be accepted in place of the education requirement): Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
Years of experience: 3+ years of systems or infrastructure engineering experience in an enterprise production environment.
Years of experience needed with specific skills: Not separately specified beyond the overall experience requirement above.
Specific technical or software skills required:
Strong proficiency with Linux (RHEL/Oracle Linux) in a multi-site, multi-environment context.
Hands-on experience with infrastructure-as-code tools: Terraform and/or Ansible.
Experience deploying and managing workloads in AWS (EC2, ECS, S3, VPC, IAM).
Proficiency with at least one scripting language (Python, Bash) for automation development.
Demonstrated experience building and maintaining monitoring and alerting systems (Datadog preferred).
Solid understanding of TCP/IP networking, DNS, load balancing, and distributed systems.
Experience with CI/CD pipeline design and deployment automation standards.
Strong analytical skills; ability to perform structured root cause analysis and post-incident review.
Ability to define SLOs and lead Operational Readiness Reviews (ORRs); comfortable partnering with engineering teams on production readiness.
Demonstrated ability to work cross-functionally with engineering teams on reliability standards and observability requirements.
Necessary certifications: None required (see Preferred Skills below).
Travel is required: No — approximately 0%.
Precisely is a data integrity software company serving enterprises with software, data, and data strategy consulting services.
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Mid · 3+ years experience
Remote
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