Proactively monitor and analyse platform performance.
Collaborate with engineering teams to address performance bottlenecks and ensure scalability.
Assist engineering teams with implementing and reviewing SLOs
Continually improve observability through monitoring and alerting, and dashboards, using tools such as DataDog or Prometheus for example.
Work with other teams to ensure it is effective and provides full coverage.
Ensure the service is highly available and resilient
Champion best practices in design for high availability
Devise runbooks and run game sessions to test our DR plan, H/A and backups
Conduct assessments of capacity and plan for scaling to meet current and future business needs.
Work closely with the Head of Platform Engineering and Head of SRE to strategize and implement scalable solutions.
Work closely with the Platform team, feature teams and, 2nd line support and other stakeholders to ensure a good level of service is provided for our customers and embed SRE practices.
Key player in the response and troubleshooting of incidents, ensuring rapid resolution and minimising downtime.
Participate in blameless postmortems to identify root cause and corrective actions
Develop and maintain playbooks and documentation
Requirements
Experience in performance monitoring and analysis
Capacity planning experience
Scripting and automation skills, with experience in relevant technologies.
Experience with Infrastructure as Code, in particular, Terraform
Understanding of relational database technologies and their cloud versions (e.g. AWS Aurora)
Experience with messaging and distributed asynchronous workloads
Experience with nginx or similar technologies
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Aware of DevOps principles like the 3 ways and 5 ideals.
Bonus Skills
Experience with other database technologies and cloud platforms.
Past experience with Enterprise solutions running at scale
Familiarity with Kanban and Agile development processes
Experience with containerisation, for example Docker
Familiarity with software best practices such as Refactoring, Clean Code, Domain-Driven Design and Test-Driven Development.
Benefits
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
Life Assurance paid out at 3x annual salary
Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
Private Dental Insurance with Bupa
Salary sacrifice Pension provided by Scottish Widows
Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
Access to services such as Calm and Bippit (financial wellbeing coaching)
All of our roles champion flexible working and we are happy to discuss what this means to you
Social committees that plan team, office and company wide events to bring people together and celebrate success
About Arbor Education
Software & SaaS380 employeesFounded 2011
UK SaaS provider of school management information systems and administrative tools for schools and multi-academy trusts.