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Site Leader
Gopuff
Manchester, GBR
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
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- Team Leadership - Recruit, train, and manage a team of dedicated operations supervisors & associates. Responsible for fostering a positive and collaborative work environment.
- Inventory Management: Ensure accurate stock levels, minimising out-of-stock and overstock situations, through overseeing adherence to inventory control and replenishment processes.
- Order Fulfilment: Monitor and optimise order accuracy and timeliness within the MFC. Customer Experience:
- Customer Experience: Uphold the highest standards of customer service and satisfaction. Responsible for addressing all customer inquiries, concerns, and escalations in a timely manner.
- Financial Management - Full P&L responsibility for MFCs financial performance, ensuring cost-effective operations and resource allocation.
- Compliance & Quality - Adhere to all company policies, including safety protocols and regulatory requirements. Responsible for conducting regular safety inspections and promoting a safe working environment.
- Operational Performance - Track and analyse key performance indicators (KPIs) related to order fulfilment, inventory management, and team productivity. Responsible for developing and executing action plans to meet or exceed performance targets.
- 3+ years of managerial experience in either retail, hospitality, warehousing or logistics.
- Proven ability to work in a fast-paced, dynamic environment with strong organisational and time management skills.
- Strong process focus with experience in operational excellence and delivering on compliance.
- Proficiency in using data analytics and tools for continuous operational improvements.
- Willing to travel as necessary to fulfil day-to-day duties.
- Able to work weekends and late nights.
- Competitive salary and performance-based incentives.
- Company RSUs (Restricted Stock Units).
- Health, dental and vision medical insurance.
- Gopuff employee rewards (including some great brand partnership deals).
- Opportunities for career advancement in a fast-paced startup environment.
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