Showroom Development Representative

A Showroom Development Representative is responsible for both showroom support as well as sales development. Their showroom responsibilities include assisting clients with their project needs, providing design suggestions and application recommendations, creating an effortless and enjoyable shopping experience for the customer. Their sales development responsibilities, which expand once their showroom responsibilities are fully learned, include growing client accounts by focusing on cultivating relationships with current customers while also pursuing new accounts out in the field, distributing and promoting all new product lines.

Showroom Responsibilities

Customer Service and Support

Courteously help trade and walk-in customers select and order materials

Answer customer questions in-person, via email, and on the phone

Properly invoice orders

Efficiently and accurately process orders and credits

Receive payments at the time of invoicing or on-account

Product Knowledge

Answer (or find answers) to customer question on product availability, design-related and technical questions,

Provide clients with current pricing, product changes, and order status

Set up and maintain client displays and merchandising samples

Inventory and Operations

Accurately receive materials into inventory

Pull, pack, and ship orders accurately and efficiently

Procure ordered materials from other vendors, if necessary

Facilitate returned merchandise with management approval and arrange appropriate reimbursement/credit

Assist with conducting inventory counts

Maintain showroom and sample department organization and presentation

Reporting and Communication

Report all sales activities to the branch manager or designated sales supervisor

Participate in weekly branch meeting

Attend weekly corporate sales meeting

Sales Development Work

Service existing accounts with the goal of nurturing relationships and increasing sales

Keep clients informed about new products and offerings through the organization and execution of informational product presentations

Monitor competition by gathering current information on pricing, products, and merchandising techniques

Conduct cold calls and visit job sites to pursue new leads

Identify and set up new accounts to increase market share and bolster overall sales volume

Analyze client product needs, growth patterns, and market trends

Visit job sites in the event of a job problem and follow proper observation and recording protocol

Promote Bedrosians products at various tradeshows and special events

Maintain and increase professional and technical knowledge by reviewing product literature, manuals, and manufacturer bulletins, as well as attending vendor/manufacturer seminars

Branch Showroom: A large, well-lit area displaying a variety of slabs and mosaic tile displays. This space would have organized sections for different materials (e.g., marble, granite, ceramic, porcelain) and design styles.

On-the-Go Sales Environment Client Visits: The salesperson may travel to construction sites, architectural firms, and clients' place of business. Networking Events: The salesperson might also attend local trade shows, networking events, or product launches to stay updated on market trends and establish connections.

Client Visits: The salesperson may travel to construction sites, architectural firms, and clients' place of business.

Networking Events: The salesperson might also attend local trade shows, networking events, or product launches to stay updated on market trends and establish connections.