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Key skills for this role
Manage daily warehouse and fulfillment operations, including inbound receiving, put-away, inventory control, order fulfillment, shipping, and returns processing
Ensure operational readiness to support new title releases, seasonal surges, and promotional campaigns
Monitor productivity, throughput, and accuracy to meet service level agreements (SLAs)
Lead, coach, and develop supervisors and hourly staff in a fast-paced distribution environment
Oversee staffing plans, scheduling, training, and performance management
Promote a culture of accountability, engagement, and continuous improvement
Identify and implement process improvements to increase efficiency, reduce errors, and control costs
Leverage Lean, Six Sigma, or similar methodologies where applicable
Partner with IT and Supply Chain teams to optimize warehouse management systems (WMS) and reporting tools
Ensure accurate inventory management, cycle counts, and reconciliation
Minimize shrink, damages, and mis-shipments
Maintain high standards for order accuracy and product quality
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Ensure compliance with all safety regulations, company policies, and labor standards
Lead safety initiatives and training to maintain a safe working environment
Support audits and ensure adherence to internal controls
Collaborate with Publishing Operations, Sales, Customer Service, and Transportation teams to resolve issues and improve service
Communicate operational performance, risks, and improvement plans to leadership
Bachelor’s degree in Operations Management, Supply Chain, Logistics, or a related field, or equivalent experience
5+ years of experience in distribution center or warehouse operations, with at least 2 years in a management role
Experience managing high-volume fulfillment operations, preferably in publishing, media, or consumer products
Strong people leadership and team-building skills
Proficiency with warehouse management systems (WMS) and operational reporting
Ability to work flexible hours, including peak seasons, evenings, or weekends as needed
Experience in book publishing or returns-heavy distribution environments
Familiarity with Lean, Six Sigma, or continuous improvement frameworks
Strong analytical skills with the ability to translate data into action
Operational excellence and execution focus
Strong communication and interpersonal skills
Problem-solving and decision-making
Change management and adaptability
Results-driven mindset with attention to detail
Simon & Schuster US is an equal opportunity employer (EOE). At Simon & Schuster US, the spirit of inclusion feeds into everything that we do. From employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. We are committed to equal employment opportunity regardless of race, color, national origin, religion, creed, sex (including pregnancy, sexual orientation, gender, gender identity or expression), age, citizenship status, marital status, and Veteran status where protected by law or any other characteristic protected by applicable federal, state, or local law. The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable. Additionally, employees have access to our industry-first, Broad Based Ownership program, which makes all employees partners in our shared success. We are committed to providing reasonable accommodations to qualified individuals in accordance with applicable law. If you need a reasonable accommodation during the application or interview process, please contact us at [insert contact information]. Unrelated emails, such as following up on an application, will not receive a response.
Candidates hired for this or any other posted Simon & Schuster role will be employees of Simon & Schuster, LLC, subject to all policies , including the Workplace Privacy Notice , and eligible solely for the benefits plans thereof.
Publishes and distributes books in physical and digital formats.
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Senior · 5+ years experience
Onsite
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