Shipping Manager

Oversee and coordinate all shipping and receiving activities , ensuring inbound and outbound materials are processed accurately, efficiently and on schedule.

Ensure all required shipping, receiving and transportation documentation is completed accurately, consistently and in a timely manner .

Maintain overall accountability for the organization, efficiency and safe operation of the shipping yard, docks and associated work areas .

Coordinate the effective allocation and utilization of operators, administrators, equipment and dock/yard capacity.

Identify operational risks and constraints and implement corrective actions to minimize delays, inefficiencies and disruptions .

Work closely with other managers and departments to ensure the effective coordination of material flow, labour and equipment across the organization .

Own and maintain all Shipping and Receiving departmental processes and Standard Operating Procedures (SOPs) , ensuring they remain current, practical and aligned with company requirements.

Identify opportunities to improve productivity, efficiency, cost control, workflow and service levels , and lead the implementation of approved improvements.

Develop, maintain and monitor departmental Key Performance Indicators (KPIs) in conjunction with the General Manager.

Analyze operational data and KPI results to identify trends, deficiencies and opportunities for improvement.

Establish clear processes, controls and performance expectations to promote consistency, accountability and continuous improvement throughout the department.

Collaborate with other managers and departments to identify and implement cross-functional process improvements and more effective use of organizational resources .

Maintain overall departmental accountability for a safe and compliant workplace , ensuring employees follow all applicable company health and safety policies, procedures and requirements.

Ensure all equipment—including lift trucks, trailers, rigs and related equipment—is properly maintained, inspected and operated in accordance with applicable standards and company requirements .

Ensure shipping docks, doors, yard areas and related facilities are maintained in a safe, clean and operational condition .

Promote a strong safety-first culture , addressing unsafe practices and conditions promptly and ensuring employees understand and meet their safety responsibilities.

Participate in the identification, assessment and mitigation of operational and workplace risks.

Provide clear direction, coaching and performance feedback to Shipping and Receiving personnel.

Establish clear roles, responsibilities and performance expectations for operators and administrators.

Support employee development, training and cross-training to strengthen departmental capabilities and operational flexibility.

Promote a positive, professional, safe and accountable work environment .

Address performance, attendance, communication and operational issues in a timely and appropriate manner, escalating matters to the General Manager when required.

Lead by example and foster a culture of teamwork, ownership, accountability and continuous improvement .