Shift Supervisor

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

Leads by example and demonstrates the importance of treating every team member and guest with respect

Assists the Restaurant Manager in recruitment and retention strategies

Reacts immediately to issues requiring attention during the shift

Provides ongoing, specific direction to team members

Encourages an exciting and fun work environment while motivating team members to meet goals

Trains, orientates and monitors new team members, using PTS and feedback binder

Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members

Responds to guest in a friendly manner while maintaining an appropriate sense of urgency

Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

Assists in the running of company-wide incentive programs

Displays knowledge of and works in compliance with applicable legislation

Complies with and enforces all Tim Hortons operating standards

Ensures that all product and packaging is properly merchandised and stocked

Responsible for shift cash procedures

Maintains operational efficiency through use of positioning charts

Supervises team members to ensure primary and secondary duties are completed

Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)

Keeps current on all new information on Portal or available through Townhall meetings

Assists the Restaurant Manager in driving sales and transactions during their shift

Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)

Escalates to management any issues and/or problems

Works in compliance with the occupational health and safety legislation

Knows, understands and follows safe work practices and procedures

Uses or wears personal protective equipment or clothing as required

Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner

Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents