Shift Leader

As the leader on duty, you will:

Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.

Bake, package, and prepare orders while providing exceptional guest service.

Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.

Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.

Help maintain our standards for product quality, food safety, cleanliness, and speed of service.

Handle cash management, register accountability, and deposits.

Communicate important updates and partner with store leadership to keep the bakery operating at its best.

Jump in wherever needed to help your team succeed.

1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment

Strong communication, organization, and problem-solving skills

Ability to thrive in a fast-paced, team-oriented environment

Positive attitude with a passion for delivering exceptional guest experiences

Must be 18 years of age or older

Ability to obtain any required food safety certifications applicable to the location

Ability to perform the essential functions of the position with or without reasonable accommodation.

This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.

Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements applicable to the position and permitted by law.

Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.

Competitive hourly pay

Early Wage Access (get paid the next day!)

Flexible scheduling

Employee discount (free cookies!)

This is more than a shift supervisor role—it's your opportunity to develop your leadership skills, make an impact every day, and grow your career with one of the fastest-growing bakery brands in the country. Many of our Assistant Managers and Store Managers began their journey as Shift Leaders.

If you're ready to lead a great team, delight guests, and help create warm moments one cookie at a time, we'd love to have you join the Insomnia Cookies family.