Shift - Assistant Manager

The shift or assistant manager directs the overall activity of the carwash by leading and developing the site level team during each shift to provide excellent customer service.

The shift or assistant manager is accountable for all financial goals and objectives of ownership while the Site Manager is off duty.

The shift or assistant manager is responsible for ensuring that everything in the carwash is effectively managed during their shifts.

• Drives quality and exceptional customer service through the daily management of all site level employees and initiatives. Ensures that all customer issues are handled, and customers are satisfied with their experience.
• Is accountable to run the site in the absence of the Site Manager.
• Leads employees during shift and supervises and training activities. Addresses employee performance issues on shift and holds level employees accountable for delivering company objectives.
• Manages and monitors site level cleanliness, service, and equipment operations by leading the team on all necessary activities. These activities include preventative maintenance, daily opening and closing routines, and equipment troubleshooting.
• Conducts equipment repairs proactively.
• Creates and promotes a safe work environment by holding employees accountable to company safety guidelines and training.
• Conducts any and all other responsibilities assigned by the Site Manager or ownership.
• Excellent customer service and people skills
• Ability to work a flexible schedule including opening, closing, weekends, and holidays
• At least one year of supervisory experience in service or retail management
• Mechanical and chemical knowledge and aptitude
• Ability to learn and operate all machinery
• Ability to stand, sit, walk, kneel, and carry heavy items
• Must be 18 years or older
• Ability to pass a criminal background check
• High level of integrity and ethical standards
• Problem solver mentality
• Ownership mentality
• Strong organizational abilities
• Focused on achieving results
• A passion for people, including employees and customers