Servicing Operations Support Analyst

Qualifications and Competencies Required: Provides operational systems support for all teams using Shaw or Defi Servicing.

Responsible for engaging the business to gather and maintain detailed business requirements.

Works with Conduent, Defi, and other systems providers.

Makes needed changes to Shaw, Loan Manager, and Defi Servicing in support of the business.

Responsible to manage intake of defects, identify root causes, scope remediation requirements, and manage backlog through resolution.

Essential Duties and Responsibilities:

• Collaborates with staff and leadership to analyze business needs and implement efficient, effective system solutions.
• Drives the development, implementation, and continuous improvement of processes through technology, reporting, and automation.
• Conducts testing for system upgrades, bug fixes, configuration changes, and project implementations; provides solutions or workarounds as needed.
• Designs and delivers training materials and showcases for new servicing platforms and enhancements.
• Supports systems including Shaw Retail, Shaw GUI Collections, Loan Manager, and Defi Servicing, including process flow documentation and vendor/list management.
• Manages system interfaces and customizes user screens, roles, and privileges to align with departmental requirements.
• Builds rule logic to trigger automated alerts, letters, and account communications.
• Defines and maintains account list and queue parameters to support proper account lifecycle management.
• Performs system audits and recommends reporting enhancements to improve data accuracy and reporting quality.
• Collaborates with internal teams and external vendors; supports special projects and ensures compliance with company policies and data privacy standards.
• Other duties may be assigned to support evolving business requirements.

• Minimum 2 years of experience in loan servicing, operations support, or financial services administration.

• Bachelor’s degree in business in Accounting or Finance or related business administration field.

• Analytical & Problem-Solving: Skilled at researching data, identifying and resolving issues, analyzing workflows, and developing alternative solutions.
• Communication & Interpersonal Skills: Communicates clearly in both written and verbal formats; listens effectively; maintains confidentiality; interacts well with all levels of leadership.
• Customer Service & Teamwork: Responds promptly to internal needs, values feedback, collaborates effectively, and supports organizational values.
• Professionalism & Adaptability: Handles pressure with tact, adapts to change, maintains reliability, and follows through on responsibilities.
• Initiative & Innovation: Proactively seeks responsibility, contributes creative ideas, and continuously develops technical and professional skills.
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs.

Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed.

Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position.

Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.