Services Support and Infrastructure Operations Lead Administrator

Carolina Container is seeking a Services Support and Infrastructure Operations Lead Administrator to provide direct technical execution and tactical leadership for our IT and OT (Operational Technology) environments.

This role serves as a high-level technical lead, bridging the gap between hands-on infrastructure maintenance and the oversight of helpdesk service delivery.

The successful candidate will be responsible for the stability, security, and performance of on-premises and cloud-hosted systems, networks, and VoIP solutions.

This individual functions as the primary escalation point for complex technical issues coordinating with third-party partners to ensure business continuity across manufacturing and office environments.

This is a field-focused role requiring regular interaction with shop floor systems—such as HMI and PLC interfaces—and site leadership to optimize technology practices and security.

• Directly install, configure, and maintain servers, networks, and other IT/OT infrastructure components following Standard Operating Procedures (SOPs).
• Provide Tier 1–3 level diagnostic support for hardware, software, and connectivity issues across both office and plant environments.
• Maintain and optimize cloud and traditional on-premises data center infrastructure, including virtualization platforms and storage.
• Provide hands-on support for manufacturing environments, ensuring the health and performance of shop floor systems.
• Catalog and inventory, as needed, IT / OT equipment and maintain CMDB.

• Triage EST P1 and P2 calls to ensure response of appropriate parties.
• Mentor other staff, fostering a collaborative atmosphere and professional growth through technical training.
• Analyze key performance indicators (KPIs) and service level agreements (SLAs) to identify and act on areas for service improvement.