Services Consultant

· Initiative: Works without direct supervision; searches for ways to contribute; proactively assists other team members; asks for help when needed; volunteers for ad-hoc assignments

· Problem-Solving: Anticipates obstacles and proposes constructive solutions; troubleshoots client-specific issues with Track functionality; utilizes MCi resources to resolve problems and challenges

· Motivation: Desires to go “above and beyond” for MCi clients; able to motivate cross-functional teams and client stakeholders to achieve a shared goal; exhibits a positive, can-do attitude

· Adherence to Standards and Directives: Follows MCi’s implementation methodology; utilizes documented standards and defined processes; follows supervisor instructions

· Communication Skills: Communicates effectively in writing, in person, and by phone or web meeting; exhibits professionalism in client interactions; represents MCi effectively

· Degree level qualification (business or technical preferred) or equivalent is preferred, but not required

· Experience in finance, procurement, contractor management, IT or heavy industry

· Able to travel up to 50% and occasionally for extended periods of time

· Experience as a user of Track Software is highly preferred

· Three or more years of software consulting or experience supporting business applications

· Minimum of 3 years of experience in payroll, timekeeping, procurement, or contractor management

· Proficiency in the Microsoft Office suite (i.e.

Outlook, Teams, Excel, Word, etc.)

· Excellent oral and written communication skills

· Ability to communicate through various forums (written, verbal, remote, etc.)

· Ability to build and maintain effective working relationships

· Ability to provide standard training in one-on-one or group setting

· Ability to work in a team environment

· Moderate noise (i.e. business office with computers, phones and printers, light traffic)

· Essential physical requirements, such as standing, stooping or typing

· Ability to work in open areas

· Ability to sit at a computer terminal for an extended period

· While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, and kneel.

· Specific vision abilities required by this job included close vision requirements due to computer work

· Light to moderate lifting is required up to 25lbs