ServiceNow Technical Lead (Facility Management)
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Key skills for this role
About the Role
Muller's Solutions seeks an experienced ServiceNow Technical Lead to lead the implementation of a ServiceNow-based Facility Management solution for a large enterprise client in Saudi Arabia.
Key Skills for This Role
Responsibilities
- Lead end to end implementation of ServiceNow Facility Management solution
- Design and implement scalable ServiceNow solutions aligned with business and technical requirements
- Configure and customize ServiceNow modules supporting Facility Management operations
- Deliver core capabilities including Maintenance Management, Work Order Management, Service Requests, and more
- Design and oversee integrations between ServiceNow and SAP for vendors, contracts, purchase orders, etc.
- Lead technical design sessions, architecture reviews, and development activities
- Develop and review integrations using REST/SOAP APIs, IntegrationHub, MID Server
- Provide technical leadership to developers and implementation teams
- Support solution testing, SIT, UAT, production deployment, and hypercare activities
- Prepare technical documentation, solution designs, and implementation artifacts
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
- 8+ years of ServiceNow implementation experience
- At least 3 years as a Technical Lead or Solution Architect
- Proven end to end ServiceNow implementations
- Hands on experience with ServiceNow Workplace Service Delivery, Facility Management, or related modules
- Experience integrating ServiceNow with SAP ERP, SAP S/4HANA, or SAP Ariba
- Hands on experience with IntegrationHub, Flow Designer, Script Includes, Business Rules, Client Scripts, REST APIs, SOAP APIs, and MID Server
- Strong knowledge of ServiceNow platform architecture and development best practices
Full Job Posting
Overview
- Muller’s Solutions is seeking an experienced ServiceNow Technical Lead (Facility Management) to lead the implementation of a ServiceNow based Facility Management solution for a large enterprise client in Saudi Arabia.
Key Responsibilities
- Lead the end to end implementation of the ServiceNow Facility Management solution.
- Design and implement scalable ServiceNow solutions aligned with business and technical requirements.
- Configure and customize ServiceNow modules supporting Facility Management operations.
- Deliver core capabilities including Maintenance Management, Work Order Management, Service Requests, Workplace Support Services, Transportation Services, Telecommunications Services, Inventory Management, Customer Relationship Management, Technical Support, Asset Engineering, KPI & SLA Management, R
- Design and oversee integrations between ServiceNow and SAP for Vendors, Contracts, Purchase Orders, Service Entry Sheets (SES), Payment Status.
- Lead technical design sessions, architecture reviews, and development activities.
- Develop and review integrations using REST/SOAP APIs, IntegrationHub, MID Server, and other ServiceNow integration technologies.
- Provide technical leadership to developers and implementation teams.
- Support solution testing, SIT, UAT, production deployment, and hypercare activities.
- Prepare technical documentation, solution designs, and implementation artifacts.
- Ensure adherence to ServiceNow best practices, governance, security, and performance standards.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 8+ years of ServiceNow implementation experience.
- At least 3 years of experience as a Technical Lead or Solution Architect.
- Proven experience delivering end to end ServiceNow implementations.
- Hands on experience with ServiceNow Workplace Service Delivery (WSD), Workplace Services, Facility Management, or related ServiceNow modules.
- Experience implementing Maintenance, Work Orders, Service Requests, Asset Management, and Workplace Services.
- Strong experience integrating ServiceNow with SAP ERP, SAP S/4HANA, and/or SAP Ariba.
- Hands on experience with IntegrationHub, Flow Designer, Script Includes, Business Rules, Client Scripts, REST APIs, SOAP APIs, and MID Server.
- Strong knowledge of ServiceNow platform architecture and development best practices.
Preferred Skills
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist (CIS).
- Experience with Workplace Service Delivery (WSD), ITSM, ITAM, or CSM modules.
- Experience with enterprise reporting, dashboards, KPI, and SLA management.
- Experience working on large scale enterprise implementations.
- Strong stakeholder management and communication skills.
Preferred Experience
- Experience delivering ServiceNow Facility Management implementations in large enterprise environments.
- Experience integrating ServiceNow with SAP procurement and finance processes.
- Experience leading technical teams throughout the full project lifecycle from design to go live and post production support.
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