ServiceNow Technical Architect

• Lead and oversee implementation of TSOM solutions across large enterprise landscapes
• Define integration patterns with:
• Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
• CMDB data sources
• Third‑party observability platforms
• Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping

• Act as Technical Authority for TSOM solutions and best practices
• Review and approve technical designs, configurations, and customizations
• Mentor developers, administrators, and consultants on TSOM architecture and standards
• Conduct technical workshops and design sessions with stakeholders

• Design and implement AIOps-driven event correlation and noise reduction
• Enable proactive operations through anomaly detection and predictive insights
• Optimize operational workflows using event rules, alerts, and automations

• Define TSOM governance, standards, and architectural guardrails
• Drive performance optimization, stability, and scalability of ServiceNow platform
• Ensure alignment with ServiceNow best practices and upgrade strategies

• Partner with IT leadership, operations teams, and business stakeholders
• Translate business requirements into technical solutions
• Support pre‑sales activities including solution design, estimations, and proposals

• 8+ years of hands‑on experience with ServiceNow ITOM / TSOM
• Strong expertise in:
• ITOM Discovery
• Service Mapping
• Event Management
• Operational Intelligence
• CMDB architecture & data modeling
• Experience with ServiceNow scripting (JavaScript, Glide APIs)

• Strong understanding of:
• ITSM, ITOM, and IT Operations processes
• Enterprise monitoring and observability architectures
• Hybrid infrastructure, cloud, containers, and microservices
• Experience integrating ServiceNow with leading monitoring tools

• Proven experience as Architect / Lead Consultant on large‑scale ServiceNow programs
• Deep understanding of:
• Distributed systems
• Network, server, storage, and cloud technologies
• Strong documentation and design skills (HLDs, LLDs, architecture diagrams)

• Excellent communication and stakeholder management skills
• Ability to influence senior leadership and technical teams
• Strong problem‑solving and analytical mindset

• ServiceNow Certified Implementation Specialist – ITOM (Highly Preferred)
• ServiceNow Certified Technical Architect (CTA) – Preferred
• ITIL v3 or ITIL 4 certification
• Cloud certifications (AWS / Azure / GCP) – Preferred

Nice to Have

• Experience with ServiceNow Cloud Observability
• Exposure to DevOps and SRE practices
• Experience in large transformation or CMDB remediation programs
• Pre‑sales and proposal solutioning experience

• Opportunity to architect enterprise‑scale TSOM transformations
• Work with cutting‑edge observability and AIOps technologies
• Leadership role in high‑impact digital transformation programs