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ServiceNow Solutions Architect

Nüvitek
Tysons, USA
Full-time
Senior · 12+ years experience
Hybrid
USD 165000-180000 yearly / year
Discovered 6 days ago
ServiceNow
Free

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Key Responsibilities

  • Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
  • Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
  • Performs application maintenance to include performance monitoring and error identification and remediation.
  • Manage key stakeholders both internally and externally.
  • Manages ServiceNow instance security: user/group access, administration, access control lists.
  • Initiate health scans and tracks the remediation of findings.
  • Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
  • Use good coding practices, to ensure reliable, durable code.
  • Understand customer critical business issues, requirements, and outcomes
  • Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
  • Incorporate ServiceNow best practices and accelerators.
  • Lead technical aspects of the ServiceNow implementation
  • Provide technical guidance during workshops and assist in the creation and refinement of stories
  • If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
  • Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
  • Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
  • Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
  • Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
  • Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
  • Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
  • Act as a mentor to support less experienced colleagues
  • Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
  • Contribute to the development of opportunities and provide input to grow our business

Skills, Knowledge and Expertise

  • Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
  • Minimum of 12 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience in technical domain.
  • Minimum of 3+ years’ experience in system administration in particular in a service desk environment.
  • Implementation and integration experience with ServiceNow CSM, ITSM and HRSD modules
  • Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
  • Experience with ServiceNow and applying ITIL standards.
  • Hold a ServiceNow System Administrator certification and Implementation Specialist
  • Experience with Data Migration It would be great if you also had: Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management. Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills. Good communication and interpersonal skills in a remote environment Experience working with software development team members. Other open sources technology experience preferred
  • Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
  • Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
  • Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
  • Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
  • Good communication and interpersonal skills in a remote environment
  • Experience working with software development team members.
  • Other open sources technology experience preferred

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability and Life Insurance
  • Parental Leave
  • 401K
  • Paid Time Off

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