ServiceNow Solution Architect

• Own the end-to-end technical architecture of the ServiceNow-based digital shop platform.
• Ensure seamless integration with the broader enterprise system landscape.
• Translate business and product requirements into scalable, secure, maintainable, and supportable solutions.
• Drive architecture decisions across ServiceNow, APIs, data models, integrations, partner systems, and cross-system processes.
• Provide hands-on architectural leadership, including prototyping, technical validation, troubleshooting, and code-level analysis.
• Ensure technical solutions align with enterprise architecture standards and business objectives.

• Define and continuously evolve the end-to-end solution architecture.
• Translate business and product requirements into technical solution designs.
• Define application boundaries, system responsibilities, and integration patterns.
• Ensure alignment between ServiceNow architecture and enterprise architecture standards.
• Determine the appropriate use of: ServiceNow configuration Customization Low-code capabilities Custom development
• ServiceNow configuration
• Customization
• Low-code capabilities
• Custom development
• Establish architectural principles, standards, and technical guardrails.
• Guide development teams during solution implementation.
• Review critical technical designs, implementations, and code where necessary.
• Identify architectural risks, dependencies, and technical constraints.
• Lead or support technical Proof of Concepts (PoCs).
• Drive resolution of complex technical issues and root-cause analysis.
• Ensure solutions meet requirements for: Scalability Maintainability Security Operational excellence
• Scalability
• Maintainability
• Security
• Operational excellence
• Document key architectural decisions and design rationale.
• Represent the solution in architecture review and governance forums.

Responsible for architecture coherence across:

• Scoped Applications
• Service Portal

• Flow Designer
• IntegrationHub

• Customer identity and authorization
• Customer master data management
• Product catalog management
• Product configuration
• Shopping cart and checkout processes
• Order management
• Customer self-service capabilities

• API architecture and governance
• Enterprise integration patterns
• SAP integrations
• Payment service integrations
• External partner systems
• Data synchronization and orchestration
• Cross-platform process flows

• Proof of Concept (PoC) Development
• Architecture Governance

• Scalable and Maintainable Solution Design
• Agile and Scrum Delivery Support

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