The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement.
This is a global role and candidate should have experience in working with large global teams spread across multiple geographies
Full Job Posting
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Education Level
High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
Bachelor’s or Masters
Job Purpose
The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement.
This is a global role and candidate should have experience in working with large global teams spread across multiple geographies
Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers
Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.
The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
Build strong internal relationships within the firm and with other services across the organization
Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff
Contribute to people-related initiatives including recruiting, retaining and training.
Maintain an educational program to continually develop personal skills of all staff
Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management
15 to 20 years of relevant experience, preferably from a top tier Global System Integrator
Additional skills requirements
At least two Service Now Implementation Certifications
ITIL Intermediate, COBIT and or TOGAF certifications
Agile and scrum master certifications
PMP certification
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About EY
Professional Services10,001+Founded 1989
EY is a global professional services firm providing consulting, assurance, tax, and transaction services to help organizations solve complex challenges and build a better working world.
