ServiceNow Platform Engineer-Assistant Director

• Design and implement integrations with enterprise systems using REST APIs, Integration Hub, MID Servers, and Import Sets.
• Troubleshoot integration failures and optimize data synchronization processes.
• Work with third-party vendors and internal teams to support system integrations.

• Implement role-based access controls (RBAC), ACLs, and security best practices.
• Support platform governance processes, architecture reviews, and compliance requirements.
• Ensure solutions align with ServiceNow and organizational standards.

• Identify opportunities to improve automation, user experience, and operational efficiency.
• Evaluate new ServiceNow features and recommend adoption strategies.
• Participate in platform upgrade planning, testing, and remediation activities.

• Work closely with business stakeholders, architects, product owners, and development teams.
• Translate business requirements into scalable ServiceNow solutions.
• Provide technical guidance and support to project teams.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 5+ years of hands-on experience with the ServiceNow platform.
• Understanding of ITIL processes and IT Service Management concepts.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Certified Implementation Specialist certifications (ITSM, HRSD, ITOM, CSM, etc.).
• Experience working in large enterprise or global environments.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.