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ServiceNow Platform Developer
NCR Voyix
Chennai, IND
Full-time
Mid · 4+ years experience
Onsite
Discovered 2 weeks ago
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NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
B.E./B.Tech in Computer Engineering or MCA or an equivalent education.
4 + years experience developing on the ServiceNow platform
2+ years experience developing custom service portals
Daily Responsibilities These are mission-critical tasks ensuring day-to-day stability and responsiveness :
Monitor incidents, service requests, and queues
Prioritize tickets based on business impact (not just SLA)
Resolve or route issues to appropriate teams
Handle escalations and user complaints
Manage user access requests (add/modify/remove roles)
Perform basic troubleshooting (workflows, integrations, scripts)
Monitor system health, performance alerts, and job failures
Ensure data correctness in active tickets (categorization, assignment groups)
Communicate status updates to stakeholders
Weekly Responsibilities Focused on stability, coordination, and incremental improvements :
Participate in CAB (Change Advisory Board) meetings
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