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ServiceNow Mid Business Analyst

Bravium Consulting
Remote, USA
Full-time
Mid Level
Remote
Discovered 1 weeks ago
Free

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  • Strive for Greatness
  • Do the Right Thing
  • Foster Teamwork

• Respect Each Other

  • Grow Together

Requirements

  • Business Analysis & Agile Delivery Requirements Work: Host stakeholder workshops, perform gap analyses, and build structured user stories with explicit acceptance criteria.
  • Backlog Management: Coordinate closely with technical developers, architects, and product owners to groom backlogs and manage sprint scopes.
  • Core Modules: Map out functional adjustments across core modules like ITSM, ITAM and Employee Center Pro.
  • Testing Execution: Design UAT test scripts, manage user testing cohorts, and validate feature performance prior to deployment.
  • Training & Digital Adoption Training Program Execution: Build and deliver interactive live trainings, virtual trainings, and standard operational guides.
  • Infrastructure: Author, curate, and optimize user-facing resources within the internal ServiceNow Knowledge Base.
  • Micro-Learning Creation: Produce quick-reference assets, videos, and documentation via tools like Camtasia or Snagit. (Nice to have)

• Change Management & User Adoption

  • Communication Plans: Draft organizational release notes, system announcements, and process change emails tailored to non-technical business partners

Skills & Abilities

  • Ecosystem Tenure: 3 to 5 years of verifiable experience functioning as a BA or Administrator within the ServiceNow ecosystem.
  • Methodology Mastery: Minimum 2 years operating inside an Agile / Scrum framework utilizing modern management software.
  • Communication Depth: Clear capability to breakdown complex technical system structures into relatable, everyday analogies for end-users.
  • ServiceNow Modules: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps
  • Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science , or related field
  • U.S. Citizenship is required
  • Active Public Trust clearance or the ability to obtain one
  • 15 PTO days
  • 11 paid holidays
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term and Long Term Disability coverage with 100% premium support
  • 401k Program with Bravium matching 100% of up to 4% of salary
  • Training Program

• Employee Assistance Program

  • Maternity Leave
  • Paternity Leave
  • Annual performance bonuses
  • Referral bonus
  • Flexible work arrangements
  • Access to robust training and professional development program
  • Employee Assistance Program (EAP) for mental health and wellness support

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