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ServiceNow ITOM Developer

SAS
Pune, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 weeks ago
ServiceNowDiscoveryService MappingEvent ManagementCMDBREST
Free

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ServiceNowDiscoveryService Mapping
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Key Responsibilities

  • Lead the design, development, and implementation of ITOM solutions within ServiceNow, focusing on Discovery, Service Mapping, Event Management and CMDB to enhance IT operations and asset visibility.
  • Design and optimize workflows, automation, and integrations that align ServiceNow capabilities with enterprise IT strategies, ensuring seamless connectivity with external systems and cloud environments.
  • Provide expertise in ITSM module implementations, including Incident Management, Change Management, Service Catalog, and Service Portal, to improve IT service delivery.
  • Collaborate with stakeholders across IT and business units to analyze requirements, define technical specifications, and deliver scalable, high performance solutions.
  • Drive best practices in ServiceNow development, including scripting (JavaScript, PowerShell), business rules, UI policies, and API integrations (REST, SOAP, LDAP, MID Servers).
  • Ensure accuracy and integrity of the CMDB, driving best practices for data governance, reconciliation, and automation.
  • Support DevOps and Agile development workflows, participating in backlog refinement, requirements decomposition, and iterative solution delivery.
  • Troubleshoot and resolve complex ServiceNow platform issues, ensuring high availability, security, and performance. Stay ahead of industry trends and ServiceNow advancements, identifying opportunities to enhance platform capabilities and drive innovation.
  • Mentor junior developers and contribute to documentation of technical solutions, best practices, and operational guidelines.

Required Qualifications

  • 3+ years of hands-on ServiceNow development and administration experience, with deep expertise in ITOM and ITSM.
  • Proven expertise in ITOM modules such as Discovery, Service Mapping, Event Management and CMDB best practices. Strong proficiency in ServiceNow development (scripting, workflows, business rules, integrations) and automation capabilities.
  • Experience integrating ServiceNow with enterprise systems using REST/SOAP APIs, LDAP, and MID Servers.
  • Proficiency in JavaScript, PowerShell, and HTML for advanced customizations and automation.
  • Ability to assess, troubleshoot, and optimize system configurations for performance, scalability, and security.
  • Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.
  • Excellent communication and stakeholder management skills, with the ability to influence technical decisions and drive adoption.
  • Commitment to IT security best practices, ensuring compliance with data confidentiality, integrity, and governance policies.
  • Should be ready to work during EMEA Business hours (3 PM – 11 PM)
  • This role is ideal for a seasoned ServiceNow ITOM expert who is passionate about leveraging automation, optimizing IT operations, and delivering cutting-edge solutions on the ServiceNow platform. If you thrive in a collaborative environment and want to shape the future of IT service management, we invite you to join our team.

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