oracle
ServiceNow IRM -Platform Engineer
Zensar
Bengaluru, IND
Onsite
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We are seeking an experienced ServiceNow IRM & Platform Engineer to support and manage enterprise
ServiceNow environments within a regulated banking environment.
The role combines IRM/GRC expertise with
hands-on platform engineering and operational support.
Key Responsibilities
- Manage ServiceNow instance health, availability, performance, and capacity.
- Plan and execute upgrades, patches, hotfixes, plugin activations, and instance clones.
- Monitor and troubleshoot slow transactions, queries, logs, scheduled jobs, integrations, MID Servers, ECC
queues, and platform issues.
- Support ServiceNow IRM/GRC, including Risks, Controls, Testing, Issues, Policies, and compliance
processes.
- Manage platform security, roles, ACLs, integrations, and environment configurations.
- Support production incidents, perform root-cause analysis, and coordinate with ServiceNow Support.
- Ensure solutions are secure, scalable, maintainable, and upgrade-safe.
- Support CMDB/CSDM alignment and platform governance.
- Follow banking change management, audit, security, risk, and regulatory controls.
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