ServiceNow Implementation Senior Consultant

Job Description

Responsibilities

• Design, develop, configure, and maintain scalable solutions on the ServiceNow platform using platform development best practices.
• Develop custom applications, workflows, integrations, and reusable components leveraging JavaScript, Flow Designer, IntegrationHub, Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions, and other platform capabilities.
• Configure and extend ServiceNow applications, including but not limited to ITSM, ITOM, ITAM, HRSD, CSM, SPM, IRM, and custom applications based on client requirements.
• Develop and maintain REST and SOAP integrations with internal and third-party enterprise systems.
• Design and optimize Service Catalog offerings, workflows, record producers, and self-service experiences using Employee Center, Service Portal, and UI Builder.
• Build and support Workspace experiences, Next Experience components, and mobile capabilities.
• Design and maintain data models, CMDB structures, and Common Service Data Model (CSDM) relationships where applicable.
• Implement platform security using ACLs, application scoping, roles, and security best practices.
• Collaborate with solution architects and technical leads to develop scalable, maintainable, and upgrade-friendly platform solutions.
• Translate business requirements into technical designs and implementation plans using Agile methodologies.
• Perform code reviews, troubleshoot complex platform issues, optimize performance, and support testing and deployment activities.
• Utilize source control, update set management, CI/CD pipelines, and DevOps best practices to support application lifecycle management.
• Lead technical discussions, client workshops, and design sessions while providing guidance on ServiceNow platform capabilities and best practices.
• Produce clear technical documentation, development standards, and implementation artifacts.
• Mentor junior developers and contribute to the continuous improvement of development processes and coding standards.

Basic Qualifications

• 3+ years of professional software development or platform engineering experience, including 2+ years of hands-on ServiceNow development experience.
• Experience designing, developing, and implementing enterprise solutions on the ServiceNow platform.
• Strong understanding of ServiceNow architecture, platform capabilities, and application development best practices.
• Experience working within Agile delivery methodologies.
• Excellent analytical, problem-solving, communication, and consulting skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Bachelor’s degree

Preferred Qualifications

• Strong JavaScript development skills and proficiency with ServiceNow scripting APIs and development frameworks.
• Experience with Flow Designer, IntegrationHub, App Engine Studio, Service Portal, UI Builder, and Workspace development.
• Certifications in one of the following preferred: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) One or more ServiceNow Certified Implementation Specialist (CIS) certifications (ITSM, ITOM, ITAM, HRSD, CSM, SPM, IRM, or other product areas) ITIL Foundation Certification
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• One or more ServiceNow Certified Implementation Specialist (CIS) certifications (ITSM, ITOM, ITAM, HRSD, CSM, SPM, IRM, or other product areas)
• ITIL Foundation Certification
• Experience building and supporting REST/SOAP integrations and API-based solutions.
• Knowledge of platform security, application scoping, ACLs, and governance best practices.
• Experience with CMDB, CSDM, Discovery, or Service Mapping is preferred.
• Familiarity with source control, Git, update sets, CI/CD, and DevOps practices.
• Understanding of ITIL concepts and enterprise service management processes.
• Experience developing across multiple ServiceNow product areas is highly desirable.
• We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits

• At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe:
• Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.
• Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
• We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.