ServiceNow Implementation Lead (CMDB/CSDM) (Springfield, VA)

ServiceNow Implementation Lead (CMDB/CSDM) Ashburn, VA 20147

Responsibilities include

• Requirements and Analysis
• Elicit stakeholder needs across Application Owners, IT Operations, Security, etc.—identify required CIs, critical attributes, and inter-CI relationships.
• Document business requirements into clear functional/non-functional artifacts (use cases, user stories, acceptance criteria).
• Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB.
• Data Model Design and Definition
• Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields.
• Establish relationships (e.g., “runs on,” “connects to,” “is composed of”) to accurately represent the environment.
• Normalize and standardize data to enforce CMDB consistency
• Process Definition and Integration
• Map CMDB-related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively.
• Define data governance—policies for data ownership, entry, updates, and data-quality assurance.
• Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows.