ServiceNow HAM Developer

• Lead development activities of various modules of ServiceNow, primarily ITAM HAM and CMDB

• Ability to configure assets, HAM module

• Perform and review asset reports

• Perform Normalization of the assets

• Create and/or review design documents; present them to customer and coordinate sign-offs

• Lead process improvement/standardization efforts for HAM as identified by IT and business leadership.

• Coordinate with other process teams to identify cross-program dependencies and leverage resources appropriately.

• Develop strategies and plans to assess impacts and potential risks of solution alternatives, and to identify solution component sharing and opportunities for re-use.

• Applies innovative technology to business processes to develop new ServiceNow solutions and troubleshoot issues.

• Advises on options, risk and impacts on business processes and technical architecture.

• Communicates technical problems and solutions to both technical and non-technical audiences.

• Knowledgeable with the ServiceNow platform suite

• Design, Develop and Implement solutions for Incident, Problem, Change, Service Catalog, Request, Asset, CMDB, GRC and Knowledge

• Responsible for integration with multiple LDAP, SSO, SCCM, and other Infrastructure tools

• Manage implementation and execution of ServiceNow Discovery, Service Watch, Orchestration, Performance Analytics

• Responsible for implementation of ServiceNow Data Model

• Oversee ServiceNow scripting and security best practices.

• Exceptional Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services.

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