ServiceNow Engineer - ITOM

Primary Responsibilities and Job Duties

• Drive adoption and continuous improvement of ITOM, CMDB and CSDM, applying robust controls to ensure configuration data quality and accuracy across multiple sources.
• Design and implement ServiceNow Application Mapping to visualize and manage relationships between infrastructure components and business applications.
• Implement integrations between ServiceNow and other enterprise applications, especially those that enhance ITOM, CMDB, and Vulnerability Management capabilities.
• Define and enforce CMDB governance & data quality standards
• Deep understanding of ServiceNow MID-server architecture and the role it plays in Discovery optimization, discovery patterns, Discovery schedules and cloud discovery.
• Perform data audits, health checks, and reconciliation.
• Collaborate with stakeholders in ITSM, ITOM, Asset & Vulnerability to gather requirements and translate them into technical solutions for process alignment.
• Work across other ServiceNow modules and capabilities according to demand.
• Design and develop solutions on the ServiceNow platform.
• Ensure compliance with ServiceNow development standards, low-code/no-code, configuration-not-customization and other best practices.
• Maintain a high standard of code quality by writing clean, efficient, and maintainable code optimizing for performance
• Act as Tier 3 escalation point for the ServiceNow Operations team to assist with resolution of issues with ServiceNow applications or integrations.
• Stay updated with the latest ServiceNow features and enhancements and recommend improvements.
• Communicate technical problems and solutions to both technical and non-technical audiences.
• Participate in process design workshops and kaizen events.
• Occasional travel both nationally and internationally.
• Other Duties as assigned or required.

Qualifications

• Required:
• 3+ years of experience in ServiceNow development and administration, with proven expertise in ITOM, CMDB, Application Mapping, and Vulnerability Management.
• Deep understanding of ServiceNow MID-server architecture and the role it plays in Discovery optimization, discovery patterns, Discovery schedules, Cloud discovery, Event Management
• Strong understanding of IT infrastructure—including servers, networks, storage, virtualization, and cloud services—is essential for accurately modeling configuration items and their relationships within a CMDB.
• Track record of driving CMDB and CSDM adoption, preferably with evidence of applying controls around configuration data quality across multiple sources
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven bias for low-code/no-code approaches to development.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Experience integrating ServiceNow with other enterprise systems.
• Familiarity with the Agile methodology and working with Stories and Sprints to deliver new capabilities.
• Excellent problem-solving and communication skills.
• Ability to lead small projects with manageable risks.
• Comfortable working in a lean, fast-paced technology environment with high expectations.
• Ability to work independently with minimal supervision while delivering results.
• Acts as a mentor and resource for other colleagues.
• Preferred:
• Experience with Service Portal/Employee Center, Flow Designer, Integration Hub, NowAssist, Virtual Agent, AI Search, Performance Analytics, Platform Analytics, Event Management, Health Log Analytics, dashboards and reporting.
• Familiarity with Solarwinds, DataDog or similar observability tools.
• Evidence of commitment to continuous learning via certifications or attendance at conferences.
• This position is based in the Fortive office in Bangalore with the option of remote work on 1 day per-week. Your primary colleagues will be based in India, the USA and the UK with stakeholders distributed globally – a flexible approach to your working day will be required.

Company